Caregiving Together Across Canada
To learn more about the caregiving organizations in your province or community and the programs, services, and supports they offer, please click one of the corresponding logos below to visit their website today.
“Caregiving is a profound act of love that often happens without recognition. Behind closed doors, caregivers generously give their time, energy, and compassion to support loved ones. The National Caregiving Collaborative was established to bring this essential role into the spotlight—raising awareness, offering resources, and nurturing a culture of care. From coast to coast, this initiative is empowering caregivers across Canada by providing education, fostering community engagement, and connecting them with others who understand their journey.”
Canadian Caregiver Support Line Guidelines
The Canadian Caregiver Support Line Guidelines are a resource created to guide the development, enhancement, and expansion of caregiver support lines across Canada. This endeavour was developed through the Canadian Caregiver Collaborative, a partnership of caregiving organizations working together on initiatives that provide shared benefits to caregivers nationwide. Partner organizations include Family Caregivers of British Columbia, Caregivers Alberta, Ontario Caregiver Organization, Caregivers New Brunswick, Caregivers Nova Scotia, and the Young Caregivers Association.
With funding from the Petro-Canada CareMakers Foundation, the Collaborative reviewed current practices across multiple caregiver support lines in Canada and gathered insights from other non-profit organizations. The Guidelines were further shaped by focus groups with young caregivers, whose lived experiences informed recommendations on accessibility, navigation, and meaningful support. Together, these perspectives provide a practical, evidence-based foundation for developing responsive, caregiver-centred support line services.
Who This Is For?
This resource is intended for:
- Non-profit and community organizations supporting caregivers
- Organizations planning to launch a caregiver support line
- Teams looking to improve, scale, or expand an existing support line
- Program managers, service designers, and evaluators responsible for caregiver services
- Funders and partners interested in understanding promising practices in caregiver support line delivery
While written with organizational decision-makers in mind, the Guidelines may also be useful to frontline staff, volunteers, and collaborators involved in caregiver support.
How to Use This Resource
The Guidelines are designed to be used alongside an organization’s existing policies, procedures, and strategic plans. Rather than being prescriptive, they offer a flexible framework to support informed decision-making tailored to your community, capacity, and goals.
Organizations can use this resource to:
- Scope and plan a new caregiver support line
- Review and strengthen existing services
- Explore options for staffing, accessibility, and technology
- Identify opportunities for growth and scaling over time
- Develop meaningful evaluation and data-collection approaches
Each section includes guiding questions, considerations, and practical tools—such as checklists, decision trees, and a planning workbook—to support reflection, discussion, and implementation at own pace.
Access the Guidelines:
Supported by:
© 2025 Alberta Caregivers Association